SAP support and SAP AMS

At architectSAP, we have been providing SAP support and SAP AMS (SAP application management services) to our customers across the SAP Business Suite.

We have a specific focus on the mid size enterprise that have similar SAP requirements as the Fortune 500 companies; with limited budgets, they expect their SAP processes to keep pace with their business goals.

We have a proven support methodology for SAP support and SAP AMS towards managing your SAP infrastructure.

Our SAP support and SAP AMS:

SAP Helpdesk

1. Helpdesk for receiving SAP support requests.
2. We have been providing extended hours helpdesk to our customers.
   
   

SAP support Tickets Resolution

1. SAP functional support across all the core SAP ERP modules: FI, CO, SD, MM, PP, PS, QM, WM, PM, CS, AM
2. Discuss the SAP support request with the business user if needed. Provide SAP transaction usage guidance to the business user.
3. Perform SAP technical development or SAP functional configuration / customization.
4. Validate the ticket resolution with the customer team, and co-ordinate the ticket resolution to production.
   
   

project based development

1. For enhancement requests and development requests, we conduct ABAP enhancements and RICEF development
2. project based development for enhancements and development requests as prioritized by the business.
3. Assemble the functional and technical team as per project requirements.
   
   

SAP BASIS management

1. Daily BASIS maintenance activities. Solution Manager based landscape optimization.
2. Transport management. monitoring. Performance Tuning. Security and authorization.
3. maintenance through support package, Notes, Kernel upgrades.
   
   

Key benefits in our SAP support and SAP AMS

1. Stable support. Your team is assured of a guaranteed support of availability of architectSAP consultants at all times.
2. Predictability in servicing of business requests. Assured support on holidays and vacations of your team members.
3. Fixed budget in annual support costs for the SAP environment.
4. Expert SAP consulting skills on need basis. Our team of Senior SAP consultants is available for short projects.
5. Cost reduction due to possibility of half time resources from architectSAP. If your support requirements are less, you can get resources on need basis.
   
   

The architectSAP Differentiator

1. Experienced SAP team having international project experience (our consultants have previously worked at IBM, Accenture, T-Systems, Atos Origin, Cap Gemini in US/European projects)
2. Close cooperation with the end users to solve their SAP usage issues. rollout training to end users for areas having high support requests and SAP usability issues.
3. Cost effectiveness of onsite/offsite consulting for SAP functional and ABAP development activities
   
   

Our commitment to you:

1. Provide a level of service and attention that constantly exceeds your expectations.