Solution Manager

At architectSAP, we have been providing SAP BASIS support, SAP Security services and SAP Solution Manager consulting to our customers to manage their SAP environment through our team of expert SAP BASIS consultant.

Considering the increase in complexity of SAP landscapes, there is increased workload on SAP BASIS team to perform all activities to maintain SAP system operations. With the addition of new SAP products, SAP J2EE stack and new SAP versions, the SAP BASIS consultant is under pressure to keep pace with the demands for SAP installations, maintenance, upgrade, monitoring and support activities.

At architectSAP, we are committed to support your SAP infrastructure through our expert team of SAP BASIS consultant, SAP Security and SAP Solution Manager consultant.

Why partner with architectSAP for SAP BASIS support

1. support to your SAP BASIS team for support and maintenance activities on regular basis
2. Obtain expertise in management of SAP ECC, BW, CRM, SRM and NetWeaver (Portal, XI/PI, CE).
3. Extended hours support (24x7), night time and emergency support to your team

Our SAP BASIS support services are as follows:

Implementation

1. SAP landscape creation for SAP Business Suite (SAP ECC, CRM, SRM, BW, NetWeaver)
2. SAP landscape architecture planning (hardware mapped to SAP instances).
3. SAP hardware sizing for performance and database
4. SAP NetWeaver landscape implementation (Portals, Composition Environment, BPM, CAF, Adobe Interactive Forms)
5. SAP Solution Manager implementation

support and maintenance

1. Transport management as per change management processes and auditing. CTS+ for Java transport management.
2. CCMS monitoring. Performance tuning.
3. Client maintenance. System copy (Homogeneous, Heterogeneous). Client refresh.
4. User security and profile maintenance.
5. System audit.
6. Online / Offline Backup. Archiving.
7. Database management and tuning.
   
   

SAP upgrade

1. SAP technical upgrade for SAP R/3, CRM, SRM, BW and NetWeaver
2. Enhancement package (EHP)
3. support package and patches
4. Kernel upgrade. OS / DB patch

SAP Security

1. SAP user, role and profile management
2. SOX compliance, SoD matrix and compliance of audit requirements
3. SAP license management and audit.
4. SAP CUA and NetWeaver Identity management.
5. Interaction with functional team and key users for role/profile management.
   
   

Solution Manager Implementation

1. SAP landscape monitory and alert management
2. Service desk
3. Change management
4. ITIL based best practices for SAP solution management
5. Business process documentation within SolMan repository
6. Regression test cases and automated test management
   
   

The architectSAP Differentiator

1. Experienced SAP team having international project experience across diverse industries to provide expert SAP BASIS services.
2. Ensure continuous SAP system availability and support your team 24x7 across vacations or holidays
3. Cost control through a practical team of onsite/offsite consultants. For our customers, we are providing complete SAP BASIS support from our offsite location.
   
   

Our commitment to you

1. Provide a level of service and attention that constantly exceeds your expectations.